Uppermoor Farm and Holiday Cottages
Terms & Conditions
A booking is confirmed when you receive written confirmation from us of your stay and a booking reference number. When you receive a letter or e-mail from us, this signifies that both parties have entered into a binding contract which is subject to all the Uppermoor Farm and Holiday Cottages terms and conditions. Please ensure the details on your booking confirmation are correct, and advise us immediately if there are any errors.
1.1 To secure your booking we require a deposit of 25%. If booking within twelve weeks of arrival, the whole cost is payable on booking. If payment is made by cheque please make cheques payable to E & J Peak Retreats.
1.2 The balance of the rental must be paid twelve weeks (84 days) prior to the commencement of the holiday, and credit card details must be given as insurance against damage and breakage.
1.3 If the balance is not paid-in-full twelve weeks before the commencement of the holiday, the right is reserved to cancel the booking, in which case the deposit is forfeit.
1.4 Receipt of deposit shall not constitute the confirmation of a booking. A contract only arises when we formally confirm your booking in writing via post or e-mail.
1.5 Payment can be made by Debit card or Credit card (Visa or MasterCard) by electronic transfer or sterling Cheque. All card & cheque payments carry an Administrative Fee. If paying by cheque, sufficient time 7 working days should be allowed for bank clearing process and payment should be made to E & J Peak Retreats at the address below:
Mrs Jan Hammond, Uppermoor Farm, Parwich Ashbourne, Derbyshire DE6 1QF.
2. Damages House-keeping Bond
2.1 Your credit card details are held as security in the unlikely event of any damages incurred during your stay which total in excess of the House Bond taken.
2.2. A refundable compulsory £500 House Bond is taken for any Group stay, in respect of any damage incurred to the Property, damage or loss of contents, damage or loss to keys excessive or incorrect use of facilities, or other breach by You of these Terms.
2.3 The Owner/s is entitled to deduct from the Security House Bond in the following circumstances.
2.3.1Should You or any member of the party damage the Property, or any equipment or fittings at the Property, or leave it in a condition where additional cleaning is required (being any cleaning over and above which We consider (at Our discretion) to be necessary in the usual course):
2.3.2 Should You or any member of your group be in breach of any of the Terms & Conditions:
2.3.3 Should the Owner/s be required to remedy any damage caused to the Property during the Rental Period:
2.3.4 To fully charge for additional guests which have not been approved in writing to attend by the Owner:
2.3.5 The Organiser/Lead Guest must report any damage immediately to the Owner/s:
2.3.6 If no deductions are required, the Security House Bond will be returned within 2 weeks of the end of your stay. We will contact You shortly after your stay regarding the return of the security house bond by email.
2.3.7 Should a claim be made by the Owner/s against the Security House Bond, details of such a claim will be provided to You within 7 days of the end of your Rental Period (or after such longer period as may be required in order for the deductions to be calculated).
2.3.8 Should the Security House Bond provide insufficient remedy, the Owner/s shall have the right to recover any sum from You so as to make up any shortfall.
2.3.9 In the event that You or any member of your party causes severe damage to the Property which results in the Owners/s having to cancel subsequent bookings and/or pay compensation to any person due to the Property being left in an uninhabitable stay by You, or which reduces the services offered to subsequent guests, You shall indemnify the Owner/s in full for any loss incurred by them which the Security House Bond does not cover.
3.1 In the event of cancellation, initial 25% deposits are non-refundable.
3.2 Any cancellation must be sent to the owner in writing and must be made by the Organiser/Lead Person who signed the booking form. The effective date of the cancellation will be the date that the Owner receives written instruction.
3.3 If the booking is cancelled by the Holidaymaker the following cancellation charges will apply.
Days before commencement of holiday ~ Cancellation charges:
More than 84 days Loss of 25% deposit.
Less than 84 days the full cost of the holiday, however the house-keeping security bond will of course be returned in full.
We strongly recommend that you take out comprehensive insurance that covers unforeseen events of any kind. It is inexpensive and can be obtained from any good broker.
4.1 In the unlikely event that the holiday accommodation ceases to be available for the period of the booking due to problems with the house or its facilities. We have the right to cancel your Booking in advance in writing and you will be refunded the full amount of the booking. We would only cancel your Accommodation if it was unavailable for reasons beyond our control such as fire, flooding or structural problems. We would attempt to offer you alternative accommodation. However, if this was not possible, or unacceptable to you, then a full refund will be given of any monies paid to the Owner/s. Our liability would not extend beyond this refund.
5. Travel Insurance
5.1 We recommend that you take out comprehensive cancellation insurance that covers UK self-catering holidays due to situations such as adverse weather, ill health and bereavement or any unforeseen events preventing you from staying in the property.
6. Events Outside of Owners Control
6.1 The Owner will not be liable or responsible for any failure to perform or delay performance of, any of Our obligations under these Terms that is caused by an Event Outside of Our Control.
6.2 An Event outside of Our Control means any act or event beyond our reasonable control, including without limitation, strikes, lockouts, or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, power networks or water supplies, local building works or roadworks, transport interruptions, delays or cancellations.
6.3 Please refer to clause 5 (Travel Insurance)
7. Changes to Booking
7.1 The Organiser/Lead Guest may request a change to the Booking by contacting the Owner/s in writing.
7.2 Any changes to the booking are permitted at the Owner/s sole discretion.
7.3 Alterations to confirmed Bookings will be charged at £75 Administration Fee (in addition to any changes in price of the amended Booking) where a revised Booking Confirmation notice is issued.
8. Arrival – Check In Time
8.1 Your property will be available at the Check- In time agreed at the time of your booking usually between 12 noon and 3pm on your arrival day. Please check on your Reservation Details for confirmation.
9.1 You are required to vacate the property as agreed on your reservation but usually exactly the same time as your arrival time is the same for your departure day. ie. 12 Noon/12Noon or 2pm/2pm or 3pm/3pm for our standard 2 Night weekend stays.
9.2 If you are staying for 3 nights over a Bank Holiday or during August month then departure time is strictly 10am on a Monday morning.
9.3 The period after your stay could be booked by other guests, so please respect departure times so that we have enough time to prepare for the next group of guests (the result of your late departure could incur charges against your Security Deposit as a result of house-keeping staff being prevented from accessing the property at the agreed departure time).
10. Use of the property
10.1 The number of guests occupying the property must not exceed the number agreed on your booking form. Failure to comply to this voids our Insurance. No additional guests are allowed without prior written consent. Guests must use the property for personal and domestic purposes only and not for commercial purposes. We reserve the right to refuse entry to all guests (or to require Guests to vacate the Property immediately without any refund if these conditions are breached).
10.2 Requests for additional Guests must be agreed by the owner in writing and paid for prior to your arrival.
11. Holiday Makers Responsibilities
11.1 The Organiser/Lead Guest will assume responsibility for all Guests’ compliance with the Terms and Conditions.
11.2 All guests agree to take reasonable and proper care of the property and the furniture, pictures, fittings and effects in or on the property during the period of the rental.
11.3 All equipment, utensils, etc. must be left clean and tidy at the end of the hire period. In the unfortunate event of damage or breakage’s, the owner and house-keepers must be notified. All damages and breakages are the legal responsibility of the Holidaymaker and their replacement cost will be payable on demand. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £50 if you did not report this.
11.4 The holiday maker is expected to leave the holiday accommodation in the condition of cleanliness, general repair and order in which it was found. An additional charge may be made if extra cleaning is required and would be deducted from your security house bond.
11.5 If you are considering booking any activity/caterer during your stay, we have an ‘approved outside suppliers list’ of recommendations and we will make a note of the Company visiting. If you would like to use a different supplier, please double check with us prior to making a booking that the activity/caterer you would like is suitable for our property and we have agreed in writing they can attend.
11.6 If you would like to decorate the inside of the property, please do so with appropriate adhesive which does not leave marks on the walls or pulls of the paint when removed.
11.7 You confirm that the information You have provide to the Owner is true, accurate, current and complete information in all respects. Should any information provided change You should notify the Owners immediately. The Owner/s shall not be liable if any incorrect information provided by You results in the Owner/s being unable to perform (or entitled to terminate) the rental agreement.
12. Access & Right to Evict
12.1 The owner or their representative shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy, without providing You with prior notice in the following circumstances:
12.11 In an emergency, to include where repairs are required to be carried out due to a report made by You or damage caused by You (or where the Owner/s has reasonable grounds to believe that such damage has been or maybe caused:
12.12 Should You be in breach of any of these Terms or the Owner/s or the Owner/s Representative has reasonable grounds to believe that You are in breach of these terms:
12.13 The Owner/s have received reports from a third party advising the Owner/s of conduct which is in breach of these Terms.
12.2 The Owner’s or the Owner/s Representative is allowed to enter the Property to inspect it. In this circumstance, reasonable notice will be given first.
12.3 Should access be required. You agree not to obstruct the re-entry of the Owner/s and/or the Owner/s Representative (to include workmen/women) to the Property
13.1 The owner cannot accept liability for any loss, injury, damage or expenses of any kind sustained by any member of the holidaymaker’s party in connection with the holiday, or the accommodation.
13.2 You acknowledge that in Booking the Property, all personal belongings and vehicles including the contents of those vehicles, belonging to You and or any member of your party is left at the Property entirely at Your and their own risk. The Owner/s shall accept no responsibility for any loss, or damage to You or your Guests personal property during the rental period.
14.1. Children are welcome by arrangement and written details of ages must be given on our house-keeping form. We can supply up to two travel cots, and two high chairs FOC.
15.1 Smoking is NOT permitted inside any of the premises. Anyone smoking outside must not discard their cigarette butts in the close proximity of the holiday properties and the immediate gardens and grounds. There are sand containers supplied for the disposal of all cigarettes.
15.2 The Owner/s reserves the right to make a charge to the Security Deposit where guests have contravened the Owner/s request for their property to be smoke free.
15.3 Should the Security Deposit be insufficient to remedy such breach the Owner/s of the Property shall have the right to recover any sum from You so as to make up any shortfall.
16. Lost Property
16.1 Please contact the Owner/s or Owner/s Representative as soon as possible if you think You have left any personal items in the property after your departure.
16.2 Should You wish your items to be returned, the Owner/s will happily do so but a postage fee of £10 must be paid and cleared in advance by You. For larger personal property items there may be an additional charge.
16.3 The Owner/s or Owner/s Representative will aim to return lost property within 14 business days of payment being received.
16.4 In the event of Owner/s finding any personal property, We will hold lost property for 1 month before disposing of the item.
17.1 We don’t accept pets in The Lighthouse Barn
17.2 We do accept pets in our main Farmhouse property and please refer to our separate Pet Policy for full details and information.
17.3 Written consent must ALWAYS be given by the owner/s to bring your pets.
18.1 If any provision or part provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any modification to or deletion of provision or part provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.
18.2 If one party gives notice to the other of the possibility that any provision or part provision of these Terms and Conditions are invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal valid and enforceable, and to the greatest extent possible, achieves the intended commercial result of the original provision.
19.1 No variation of these terms and conditions shall be effective unless it is in writing and signed by (i)the Owner/s, and (ii) the Organiser/Lead Guest.
19.2 No other person other than the Organiser/Lead Guest, and the Owner/s shall have any rights to enforce any of these Terms.
19.3 These Terms are governed by English Law. The Organiser/Lead Guest agree to submit exclusive jurisdiction of the English Courts. However, if the Organiser/Lead Guest are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland and if The Organiser/Lead Guest are a resident in Scotland you may also bring proceedings in Scotland.