Uppermoor Farm and Holiday Cottages
Terms & Conditions
A booking is confirmed when you receive written confirmation from us of your stay and a booking reference number. When you receive a letter or
e-mail from us, this signifies that both parties have entered into a binding contract which is subject to all the Uppermoor Farm and Holiday Cottages terms and conditions. Please ensure the details on your booking confirmation are correct, and advise us immediately if there are any errors.
1.1 To secure your booking we require a deposit of 25%. If booking within twelve weeks of arrival, the whole cost is payable on booking. If payment is made by cheque please make cheques payable to Mrs Jan Hammond.
1.2 The balance of the rental must be paid twelve weeks (84 days) prior to the commencement of the holiday, and credit card details must be given as insurance against damage and breakage.
1.3 If the balance is not paid-in-full twelve weeks before the commencement of the holiday, the right is reserved to cancel the booking, in which case the deposit is forfeit.
1.4 Receipt of deposit shall not constitute the confirmation of a booking. A contract only arises when we formally confirm your booking in writing via post or e-mail.
1.5 Payment can be made by Debit card or Credit card (Visa or MasterCard) by electronic transfer or sterling Cheque. Credit Cards carry an administrative charge. No admin charge is taken on Debit Cards. If paying by cheque, sufficient time 7 working days should be allowed for bank clearing process and payment should be made to Jan Hammond at the address below:
Mrs Jan Hammond Uppermoor Farm, Parwich Ashbourne, Derbyshire DE6 1QF.
2. Damages House-keeping Bond
2.1 Your credit card details are held as security in the unlikely event of any damages incurred during your stay which total in excess of the House Bond taken.
2.2. A compulsory £500 House Bond is taken for any Group stay. This will be refunded by cheque or bank transfer within two weeks of the end of your stay, (less any costs for breakages, damages etc if applicable).
2.3. All deposits will be cashed at the time of receipt and will be returned to the person making the booking and will be paid by cheque or bank transfer.
3.1 In the event of cancellation, initial 25% deposits are non-refundable.
3.2 Any cancellation must be sent to the owner in writing and must be made by the person who signed the booking form. The effective date of the cancellation will be the date that the Owner receives written instruction.
3.3 If the booking is cancelled by the Holidaymaker the following cancellation charges will apply.
Days before commencement of holiday ~ Cancellation charges: More than 84 days Loss of 25% deposit. Less than 84 days the full cost of the holiday, however the house-keeping bond will of course be returned in full.
We strongly recommend that you take out a cancellation Insurance policy against this eventuality. It is inexpensive and can be obtained from any good broker, for example: www.guestfirst.co.uk.
4. Non Availability
4.1 In the unlikely event that the holiday accommodation ceases to be available for the period of the booking. We would attempt to offer you alternative accommodation. However, if this were not possible, or were unacceptable to you, then a full refund will be given of any monies paid to the Owner. Our liability would not extend beyond this refund.
5. Arrival – Check In Time
5.1 Your property will be available at the Check- In time agreed at the time of your booking usually between 12 Noon and 3pm on your arrival day.
6.1 You are required to vacate the property as agreed on your reservation but usually exactly the same time as your arrival time on the departure day i.e. 12 Noon/12 Noon or 2pm/2pm or 3pm/3pm.
7. Use of the property
7.1 The number of guests occupying the property must not exceed the number agreed on your booking form. Failure to comply to this voids our Insurance. Guests must use the property for personal and domestic purposes only and not for commercial purposes. We reserve the right to refuse entry to the party or ask guests to leave immediately if these conditions are not observed.
8. Holiday Makers Responsibilities
8.1 All guests agree to take reasonable and proper care of the property and the furniture, pictures, fittings and effects in or on the property during the period of the rental.
8.2 All equipment, utensils, etc. must be left clean and tidy at the end of the hire period. In the unfortunate event of damage or breakage’s, the owner and house-keepers must be notified. All damages and breakage’s are the legal responsibility of the Holidaymaker and their replacement cost will be payable on demand. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £50 if you did not report this.
8.3 The holiday maker is expected to leave the holiday accommodation in the condition of cleanliness, general repair and order in which it was found. An additional charge may be made if extra cleaning is required and would be deducted from your security house bond.
9.1 The owner or her representative shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy.
10.1 The owner cannot accept liability for any loss, injury, damage or expenses of any kind sustained by any member of the holidaymaker’s party in connection with the holiday, or the accommodation.
11.1. Children are welcome by arrangement and written details of ages must be given on our house-keeping form. We can supply up to two travel cots, and two high chairs FOC.
12.1 Smoking is NOT permitted inside any of the premises. Anyone smoking outside must not discard their cigarette butts in the close proximity of any of the holiday properties and the immediate gardens and grounds. There are sand containers supplied for the disposal of all cigarettes.
13.1. We don’t accept pets in The Lighthouse Barn